What are the average arrival times?

There are some unpredictable shipping delays from USPS right now because of COVID-19 but below I have an estimate to better help you gauge when your package will arrive once you receive a shipping notification.

  • US orders: 7-10 business days
  • Canada order: 10-15 business days
  • International orders: 15-25 business days

 

Do you ship internationally?

Yes, we pretty much ship everywhere that USPS does!

 

I placed an order, when will I get my tracking number?

Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes its way to you.

 

Will multiple products in one order arrive separately?

Yes. If your order includes different products they will arrive separately. Our made-to-order custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.

 

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost. Please check with your local customs office directly to see if they apply duties & taxes to your purchases.